Background
ARAMARK provides uniform rental and leasing services to more than 400,000 customer accounts in 46 states from over 200 service locations across the United States. ARAMARK’s Chicago facility chose eMaint’s X3 CMMS to gain control of their maintenance environment . . . with great results.
Challenge
Prior to implementing X3 as their CMMS solution, ARAMARK was troubled with communication between technicians and managers. Production Managers and Supervisors had no way of prioritizing and communicating issues within the facility. With no method of maintenance management, open work orders and PMs were typically assigned verbally and in an untimely manner. In addition, placing orders and speaking with support technicians wasted countless hours due to searching for serial numbers, phone numbers, price lists and part numbers.
Implementation
ARAMARK began using eMaint X3 in August 2007 and is fully utilizing the system to run its plant. During the initial phase of implementation, ARAMARK X3 users graduated from our Road to Success program which provided them with 4 weeks of guidance and instruction to help them master the core components of our system. The Road to Success is designed in a way that let the team at ARAMARK work with the application and use it in a training-like environment. “The implementation was smooth and the eMaint support team was tremendous,” said Akin Adekoya, Maintenance Manager at the Chicago facility.
ARAMARK also took advantage of eMaint's Work Requestor Pack which enabled an additional five users to have online access to a special summary screen in order to create and view the status of their work requests.
Results
ARAMARK facilities have adopted eMaint X3 to solve their CMMS needs and continue to learn and find more ways to customize the software specifically for them. In addition to the core components of work order, asset and parts management which have helped to streamline maintenance operations, ARAMARK values the web-based access and reporting capabilities of X3 Online.
Said Akin, "eMaint X3 ensures that I stay on task and helps me keep my priorities straight. It has improved accountability and workmanship along with eliminating paperwork. I spend less time in the office and more time interacting with my mechanics and if I forget something, I simply log in from home and assign the work. It’s all about organization and eMaint makes it all possible."
Benefits
• Downtime response improved by 7%
• Accuracy of work performed improved by 35%
• Work order completions increased by 40%
The eMaint team looks forward to implementing X3 at other ARAMARK locations to help them achieve similar success.
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