eMaint Supports Multiple Divisions of Prestige Maintenance USA Nationwide Contract Services Business

Background

Prestige Maintenance USA is a women-owned business established in 1976. Initially, PMUSA’s core business product was commercial office cleaning. Over the past 35 years, they have expanded to provide custodial services to Big Box retailers, commercial & industrial accounts nationwide.

Challenge

Prestige Maintenance USA expanded their services from custodial services to launch a new division for Facility Maintenance services. In addition to performing preventive and corrective maintenance for retailers, commercial, and industrial accounts, they also provide cleaning equipment repair services to other businesses. PMUSA sought a system that was flexible enough to adapt to the unique requirements within each area of their dynamic, growing business.

Implementation

eMaint X3 was first implemented by the facility maintenance division that performs preventive and corrective maintenance for retail locations nationwide. Bryan Kenny, Senior Director of Operations, uses eMaint X3 to assign and track work performed by field technicians. A list of assets is maintained for each location along with a customer-specified “checklist” of PMs to perform on a weekly or monthly schedule. Work orders are autogenerated based upon the desired schedule and assigned to the appropriate field technician. Once the technician completes the assigned work, they forward the completed work order to the customer to indicate that the contracted work has been done.

Customers also submit work requests which are routed to the appropriate technician for action based upon the type of the request (routine, urgent or emergency repairs). Labor and material charges are tracked to ensure accurate billing. The eMaint X3 system has allowed Prestige Maintenance USA to tailor PM checklists to each client’s specifications and then ensure that all contracted maintenance activities are executed as planned.

The equipment service & repair division uses eMaint to track maintenance performed by mechanics onover 5,000 pieces of custodial equipment. Evan Sutherland, Director of Parts and Equipment, issues work orders for repair and preventive maintenance and monitors costs. Evan also utilizes the system to manage PMs for fifteen offices and for tracking mileage, inspections and registration renewals for their fleet of 115 vehicles. Additionally, they use the system to manage repair work that their mechanics perform for other janitorial businesses.

The next phase of Prestige’s implementation includes tracking spare parts inventory and automating manual entry of work requests by utilizing workflows.

Results

• Supports contract maintenance (corrective and preventive) for retail locations serviced nationwide
• Tracking maintenance for over 5,000 assets nationwide, 15 offices and 115 vehicles
• Work requests automatically assigned to appropriate field technician based on predefined schedule
• System easily tailored to each client’s unique “checklist” of maintenance specifications

 

Comments

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They use the system to manage repair work that their mechanics perform for other janitorial businesses.

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