eMaint News

New March X3 Users - Glad to Have Them On Board!

Papa Pita Bakery

They’ve been baking Bagels, Tortillas, and Pita Bread since 1983, and are now the largest Bagel, Tortilla. and Pita Producer in Utah.

Media Co.

They stage services, technical production management, webcasting, large screen video/data projection, and simultaneous interpretation equipment services.

Providence Pediatric Medical Daycare

They currently have three day care centers conveniently located in Southern New Jersey and provide ongoing monitoring and assessment by licensed, registered nurses.

Mathews Inc.

Since their inception in 1992, and starting with Single Cam Technology, they have been responsible for a multitude of archery innovations that have not only enhanced performance by quantum leaps, but have also reduced complexity. 

Navajo Mfg. Co. Inc.

Founded in 1978, they have over 30 years experience in creating merchandising programs and innovative, branded products for retailers in several channels.

Pyrotek Inc.

They’re a leading international company supplying aluminum, foundry, glass, zinc, steel, and noise control and hearth customers with performance improving technical products, integrated processing systems and consulting services worldwide.

Fenner Drives – Wilmington

They have a proven worldwide track record, supplying added-value problem solving products for power transmission, motion transfer and conveying applications.

Passport Transport

Since being founded in 1970, they have shipped thousands of treasured vehicles door-to-door with their fully enclosed auto transporters. 

 

TCR Composites

Their materials are available in a wide variety of fibers- from e-glass to high modulus carbon-in tow, braid, uni-directional tape, and woven fabrics.

Johnson Brothers of Ankeny

They are a family-owned wine, spirits, beer, and non-alcoholic beverages distributor and have been providing world-class service to customers throughout the US since 1953.

Berry Plastics

Originally established in 1967 as Imperial Plastics they have grown into a leading manufacturer of injection-molded plastic packaging, thermoformed products, flexible films and tapes and coatings.

CSM Bakery Products

They are the secret ingredient behind many of the country’s most successful retail food operations. They have strong partnerships with in-store bakeries, retailers, foodservice operators and distributors, and deliver sweet goods and innovative business solutions.

Northern Edge Navajo Casino

They are a casino, in the northern area of the Navajo Nation, with two casino towers that are highly visible at night.

Cybershield

They’re an industry-leading supplier of metallized plastic solutions for EMI shielding, ESD control, chrome plated finishes, Mil-spec finishes, including CARC coatings.  

 

 

Meet Team eMaint!

Get a look at the faces behind eMaint's Support, Sales, Professional Services, Marketing, International and Management departments.

Here are some interesting fun facts about the team members that push themselves to capacity - sometimes even beyond capacity - to deliver "Service on 11" to eMaint users.

 

Brian Samelson - CEO & President

 

 

 

 

 

Is an avid U2 fan and has seen the band nearly 20 times in the past 10 years - including 3 times in the bands hometown of Dublin.

 

Hannelore Fineman - Executive Vice President

 

 

 

 

 

Started as an eMaint customer in the late 1980's, before coming on board as an employee in 1999.

 

Gene Pargas - Vice President Strategic Accounts

 

 

 

 

 

While working in the US Navy and US Department of state, he travelled to over 35 countries.

 

John Pfeifle - Sales Director

 

 

 

 

 

If you give him an empty bottle of wine with a cork at the bottom of it, he can get it out only using a napkin.

 

David Vaughan - Senior Developer

 

 

 

 

Learned how to ride a Unicycle when he was a teenager.

 

Ryan Kay - Product & IT Manager

 

 

 

 

 

Climbs Mt. Washington once a year.

 

Alex Allen - Senior Product Specialist

 

 

 

 

 

Every shirt he owns is black.

 

Maggie Kowalski - Professional Services Manager

 

 

 

 

 

Met Justin Timberlake when she was 15 and still considers it the best day of her life.

 

Mike Barok - Implementation Services

 

 

 

 

 

Travels about 150 days of the year.

 

Paul Marino - Software Implementation Specialist

 

 

 

 

 

Scaled Mt. Everest with no oxygen.

 

Dianne Carbonetta - Account Advisor

 

 

 

 

 

Enjoys swimming with seals.

 

David Rossi - eLearning Coordinator

 

 

 

 

 

Extremely good at remembering things and remembers the names and faces of people immediately after meeting them once.

 

Rona Palmer - Marketing Director

 

 

 

 

 

Used to be a country singer.

 

Shannon Rasmussen - Marketing Coordinator

 

 

 

 

 

Attended 3 high schools in the course of 4 years.

 

Jon Little - Sales Development Associate

 

 

 

 

 

You can catch him preforming with his band on the weekends.

 

Danielle Mazeika - Sales Development Associate

 

 

 

 

 

Lives her life by the fish philosophy and can be caught throwing Swedish Fish around the office.

 

Angela DeSanctis - Sales Development Associate

 

 

 

 

 

Once ate an entire bag of Oreos in an eating contest - and won!

 

Lauren Boothe - Customer Success Manager

 

 

 

 

 

Has gone on a safari in Africa.

 

Sergio Plaut - Director of International Relations

 

 

 

 

 

Participated in the Carnival Parade in Rio a few years ago.

 

Andre Morige - International Support Specialist

 

 

 

 

 

Is ambidextrous in his writing.

 

Steve Carbonetta - Support Team Lead

 

 

 

 

 

Loves Kung Fu and can show you the moves he knows and has been studying for 2 years now.

 

Kevin Cronin - Helpdesk Specialist

 

 

 

 

 

Loves surfing at his parents beach house.

 

Bill Green - Helpdesk Specialist

 

 

 

 

 

Walked 500 miles across Spain.

 

Heidi Kapferer - Office Manager

 

 

 

 

 

Used to visit Germany summer-long and has a piece of the Berlin Wall that she chipped off herself.

 

Matthew Parke - Software Development Team Lead

 

 

 

 

 

Was actually born in Germany - on US soil in Germany while his father was in the army.

 

Sandro De Cristofaro - Software Developer

 

 

 

 

 

The first generation of his family in America - everyone else is still back in the Old Country. He is fluent in Italian and didn't learn English until Pre-School.

 

Alex Schultz - Junior Web Developer

 

 

 

 

 

Has lived in 6 states throughout his life.

Out with February and in with New X3 Users

eMaint is proud to be consistently bringing on new customers from a variety of industries – from Fleet Maintenance to Manufacturing and Food and Beverage to Facilities Management. We want to give a heartfelt welcome to our newest additions!

 

Siemans Industry, Inc.

• A global powerhouse in electronics and electrical engineering

US Navy Fleet and Family Readiness

• FFR enables a ready Navy force through programs such as Family Readiness, Fleet Readiness and Housing programs

BK Parade Ent, LLC.

V&P Hydraulic Products, LLC.

• A premier manufacturer of custom hydraulic cylinders and accessories

XTO Energy

• Invests in and understands how the unconventional resource base can be profitable – profitably commercialized and brought to the market.

Texas Brine Company

• A leader in the production of brine in industrial quantities to meet the needs of U.S.

 Bucyrus

• The world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives
  

MCF Housing for Seniors

• Senior housing and healthcare providers

Cornerstone Commercial Real Estate

• Property management and real estate

Keowee Key Property Owners’ Association

• A premier active adult and retirement gated residential community
  

Corridor Resources Inc.

• A junior resource company engaged in the exploration for and development and production of petroleum and natural gas onshore and offshore

 Vitex Entruding

• Markets, develops and manufactures custom aluminum extrusions, components and total product supply chain solutions 

Chalet Gardens

• Apartments and housing

 

How to Overcome the “Cycle of Reactive Despair” by Guest Blogger Jeff Shiver

It’s about 9:00AM and the daily Production Meeting is starting. After all the “Good Morning” comments circulate about the room, everyone settles down to hear the status of the previous 24 hours production effort. The Operator looks down at the floor while reading the numbers in a solemn voice. Once again, equipment downtime has robbed the plant of meeting the production numbers, not to mention any potential profit as the maintenance costs continue to soar. The room becomes charged as the group can feel the hair bristle on the back of the Plant Manager’s neck. All eyes shift toward the Maintenance Manager and his reports as the Plant Manager rattles his saber in the air. Once again, Maintenance succumbs to the fury as the effect rolls downhill to settle squarely on the shoulders.

Scenes like this are played out almost daily in many reactive organizations across the world. We call it the “Cycle of Reactive Despair”. Can you overcome the cycle with respect to your equipment reliability? Do you realize that Production and Engineering actually own a larger percentage of the overall equipment reliability than Maintenance? Other groups like Sales, Materials Management, and Procurement own their share too. Equipment reliability begins with a partnership that is really a reliability centered management philosophy, one that is based on common goals and metrics.

In addition, we need the proper foundational elements. For example, we need a method to collect equipment history, execute our work management processes, and trigger out our on condition and scheduled restoration/discard maintenance tasks. Hopefully you recognize this as a properly implemented computerized maintenance management system. Expanding on the work management processes, we need a functional Maintenance Planning and Scheduling effort that utilizes a dedicated Planning function focused on next week and beyond. The primary goal of the organization along with the Planning and Scheduling function is to eliminate the avoidable delays that rob us of Technician wrench time. Add to that effective Supervision that is tactical or focused on today and this week to ensure proper work execution and to remove obstacles that impede progress. While not found in many of the smaller organizations, we want to endeavor to deliver on the benefits of the Maintenance Engineering role; to drive precision and optimization in our maintenance tasks, determine the right spare part stocking levels, and work with Engineering to eliminate the “seagull effect”. If you can’t afford an engineer, dedicate a Maintenance Technician 4 hours a week to this improvement effort.

 

These foundational areas are just some of the elements required for a proactive reliability centered culture. If you would like to learn about more or want more information on a specific area, add a comment to this post so all can benefit or drop a email to jshiver@peopleandprocesses.com

About the Guest Blogger:
Jeff Shiver, CMRP, CPMM is a Managing Principal for People and Processes, Inc. where he has educated and assisted hundreds of people and numerous organizations in implementing the Best Practices for Maintenance and Operations. Recognized as trusted advisor, Jeff has worked with clients in educational, manufacturing, municipal, and facilities environments to improve their practices. Certified in the Maintenance Best Practices and as an RCM2 Practitioner, Jeff is a frequent presenter at multiple maintenance conferences and is published in various trade media outlets via articles and blogs. As such, Jeff leads many of People and Processes core training classes such as Maintenance Planning and Scheduling, Maintenance and Reliability for Managers, Supervision, and Reliability Centered Maintenance (RCM2).

eMaint's Best Practices Webinars Keep You On Your Toes

In January we were delighted to have Jeff Shiver, from People and Processes, Inc. as a guest speaker at our Best Practices webinar. If you aren’t familiar with our Best Practices Webinars, they are complimentary and an excellent resource to help you learn from other maintenance and reliability experts who serve a variety of industries. The webinars are focused on different topics, a new one each month, that are of interest to maintenance professionals. 

January’s webinar emphasized tips on improving your preventive maintenance program. Jeff walked those 75 people who tuned in through a few effective approaches to PM and PdM tasking, operating and scheduling. Our clients may know how to use the X3 system, but the beauty of today’s world is that people are constantly coming up with new ways to utilize tools and finding outlets to share them with others who may find it useful.

At eMaint we want our community of users to have the most success possible with their CMMS. What better way to do that than invite someone who has perfected their craft share their secrets with you. Offering these live and recorded web clinics is just one way we help everyone get world-class results.

 

These free webinars happen monthly – you can look out for the following upcoming webinars:

• February 29 – “From Preventive to Predictive”, from Carl Schultz
• March 13 – “Using Maintenance Benchmarking to Validate Your Strategy”, by Remco Jonker
• April 26– “Myths and Facts about CMMS/EAM”, by Terry Harris
• May 16 – “Going Beyond PAS55: 2008”, by Ralph Peters

 

Click here to sign up for the mailing list to receive notices of upcoming webinars. Enjoy!

 

February Brings in Another Group of Wonderful Customers

While in the midst of expanding Team eMaint, we also want to take the time to welcome some recently added eMaint users. We are happy to have them be a part of our CMMS community. :)

 

Ocean Beauty Seafoods, LLC. - A pioneer in the Northwest and Alaska seafood industry, with worldwide sourcing and company owned processing, distribution and sales outlets in Alaska and throughout the continental United States. 

RBC Ministries - A global ministry, whose mission is to make the life-changing wisdom of the Bible understandable and accessible to all.

Redland Christian Migrant Association - Provides quality childcare and early education for children of migrant farm workers and rural, low-income families throughout Florida.

Ernie Ball - A leading innovator of guitar strings and also produces Music Man® guitars and basses, volume pedals and other accessories.

Troy Design and Manufacturing - A stamping, engineering and sheet metal prototype supplier to and soon built a reputation as an expert in these fields.

 

And also...

Facility Management Services

Niewohner Farms

Golub Properties

Melt Solutions

Team eMaint Gets Bigger and Stronger

eMaint has done it – we’ve surpassed 5,000 users and we won’t stop there! To keep up with our customers needs eMaint has added several new members to Team eMaint.

In just the past month, our company has begun to welcome additions to the sales, marketing, service & development and international support team – to help fuel our continued international efforts and growth. eMaint is thrilled about this recent expansion and are eager to report more exciting changes to come, including a continued growing team.

Welcome to our newest team members!

• John Pfeifle – Director of Sales
• Angela DeSanctis – Sales Development Associate
• Shannon Rasmussen – Marketing Coordinator
• Alex Schultz – Junior Web Developer
• Diane Carbonetta – Account Advisor
• David Rossi – eMaint University Coordinator
• Andre Morige – International Operations Support

We’d also like to congratulate Steve Carbonetta on his promotion to Support Team Lead. Many of you already know Steve who has been providing “Service on 11” support since he joined eMaint in 2009. Way to go Steve!


President Brian Samelson states, “ We have always been an innovator in the industry and we want to continue to invest in cutting edge tools and technology as well as unique talent. We have had several new additions to our team in the past year and are always looking for fresh new faces to extend the family.”

New Customers Added to the eMaint Community

Join us in welcoming the following companies to our CMMS community. eMaint clients represent dozens of industries and are located all over the United States. 

Beef Northwest - Beef Northwest is the Northwest’s largest supplier of quality cattle.

Hot Shots, Inc. - Hot Shots, Inc. has been providing same-day delivery service since 1998. They have special access to many secure corporate, banking, medical, government, and military locations, allowing them to provide clients with the most personal service to their customers.

B&B Lumber Company - The current operation consists of a Sawmill producing 5MMBF of grade hardwood lumber, a Scrag Mill producing 16 MMBF of pallet lumber, a Pallet Mill building 1.5 Million pallets annually and 7 dry kilns.

Polaris Laboratories - POLARIS Laboratories® is a full service fluid analysis laboratory. They know that oil, fueland coolant affect equipment performance. They specialize in testing all three.

Porky's Gym - As one of Miami's best fitness facilities, Porky's Gym offers fun, high quality fitness at an affordable price. 

 

Silgan Plastics Canada - For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. 

Midwest Consulting Group 

The following companies added eMaint X3 to additional locations. 

Pregis - Pregis Corporation is a leading global provider of innovative protective packaging solutions, flexible packaging, food-service packaging and hospital supply.

DelStar Technologies - DelStar Technologies is the world's leading manufacturer of thermoplastic nets, nonwovens, laminates, and extruded components used in filtration, automotive, healthcare, industrial, food, electronics and textile markets.

 

4we4me Program Provides Employees With the Freedom to Innovate

eMaint has recently announced the creation of its 4we4me program. Brian Samelson, President and CEO, states, "4we4me is an innovation strategy that reinforces our desired corporate culture of encouraging employees to integrate autonomous work alongside with structured task work. This initiative will allow and reward every employee at eMaint to pursue a project of their own design and passion." 

The 4we4me strategy is inspired by the "Google 20% Time" and "Atlassian FedEx days" programs. The goal of 4we4me is to foster creativity and encourage innovation, in an effort to make the product better for eMaint customers and improve the overall success of the company. 

By providing dedicated time to work on projects that interest them, we hope to inspire employees to take a fresh look at how they approach their daily tasks and turn great ideas into reality. 

 

January Brings Several New Additions to the eMaint Community

During the month of January, eMaint has welcomed several new CMMS customers from a range of industries including:

Legend Energy Services - Legend Energy Services aims to become the industry's premier coiled tubing service specialists, providing unparalleled service and unmatched expertise across the most active resource plays in the US

IER Fujikura - As one of the first molders of fluoroelastomers, IER Fujikura has been the leader in the technical culture of synthetic elastomers. 

Armstrong Pumps  - Founded in 1934 by Samuel Allan Armstrong, Armstrong Pumps has pioneered an uncompromising range of products for customers in residential, commercial and industrial markets. From the very beginning, the Armstrong name has been a benchmark for quality in design, engineering and manufacturing.

 

New Life Covenant Church - Located in Chicago, IL, NLC is a church for the hurting that provides a range of services for members. 

Tristream Energy - Tristream Energy is a financially strong midstream company that builds, owns and operates timely, reliable, and cost-effective pipeline infrastructure.

Embraer - Embraer is a global aerospace company that creates imaginative aircraft and technologies.

BioVantage Fuels - BioVantage is dedicated to finding and commercializing renewable sources of energy that are sustainable - not only from an environmental standpoint, but just as importantly, from an economic standpoint.

Thank you for joining the eMaint team. We look forward to being your dedicated CMMS provider.