The family-owned, 65-unit Hyattsville House Apartments in Maryland has catered to the community since 1962. In addition to the lobby and other common areas, ongoing maintenance is required for each of the apartments, which are equipped with a variety of equipment that must be kept in efficient, working order: central air conditioning and heating, garbage disposal, refrigerator, range or wall oven and cooktop, etc. A very lean team - a building manager, office manager and part-time mechanic -- runs the entire operation.
With the economy still struggling, the mandate from the property managers to the on-site team is simple: Attract new residents, keep existing tenants happy, and put a lid on costs. Minimizing equipment down time while saving money, however, required a tracking system more sophisticated than paper files. Office Manager Leah Wolf set out to find a CMMS that could log and track maintenance work orders, track turnover work and costs, and monitor asset and maintenance costs over time.